Call Center Termination

JAINTEL’s collective years of experience have enabled us to build an internal infrastructure that can handle highly intensive calls and as a result, allows us to specialise in termination services for high volume dialling

Built with architecture featuring N+1 redundancy, our platform has been purpose built for VoIP traffic and as a result, we achieved 99.9% of service uptime throughout 2020.

By utilising multiple switches in multiple locations and initiating interconnects with global, Tier 1 terminating networks worldwide, JAINTEL provide a continuity of service that’s rarely seen in the market.

Interconnecting solely with Tier 1 carriers results in a resilient and stable terminating network which is ideal for call centres and Business Process Outsourcers.

Client Portal

Our wholesale VoIP and Call termination services are provided through the unique Client Portal which provides 24/7 CDR analysis along with all the tools you need to manage your account online. The Client Portal also allows real time billing which is always 1/1 and billed to 4 decimal places.

Within the Client Portal, you can:

Download daily, weekly & monthly CDRs

Top up Account credit

Add & remove admin users

Add IPs

Utilise the self-billing function to automatically generate and download either weekly, or time specific invoices

UK Outbound dialling guidelines and regulations

JAINTEL Ltd adheres to the Communications Act 2003 and the Privacy and Electronic Communications (EC Directive) Regulations 2003 along with Ofcom's "Statement of policy on the persistent misuse of an electronic communications network or electronic communications service"

JAINTEL Ltd require all its clients to also follow these regulations.

Full details can be found here;

https://www.ofcom.org.uk/__data/assets/pdf_file/0024/96135/Persistent-Misuse-Policy-Statement.pdf

Please Contact us to see how we can help your business.